Section 1: Our Commitment to Privacy

1. Privacy Standards & Legislative Compliance: DRIVE Golf Academy ("we," "us," or "our") respects your privacy and is committed to protecting the personal information of our private members, public hourly renters, lesson/coaching students, guests, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with British Columbia’s Personal Information Protection Act (PIPA) and applicable Canadian federal privacy legislation.

Section 2: Information We Collect

We collect only the personal information necessary to fulfill our business operations, deliver coaching, manage public and member facility bookings, process transactions, and enforce facility safety. This includes:

1. Contact & Identity Information:
   • Full name, email address, phone number, mailing address, and emergency contact details for members, lesson students, and public renters.
2. Billing & Financial Data:
   • Credit card details, billing address, and transaction histories.
   • Note: Full payment card details are processed directly through our PCI-DSS compliant payment gateway (Stripe) and are never stored on our local servers.
3. Booking & Usage Data:
   • Public simulator reservations, member hour allocations, lesson schedules, bulk pack redemptions, and keycode access logs collected via our booking management ecosystem (ProAgenda).
4. Instructional & Performance Media:
   • Dynamic swing tracking metrics, launch monitor data (ProTee VX), and audio-visual recordings captured during private lessons or practice sessions (via studio cameras or handheld instructional devices).
5. Security & Facility Surveillance:
   • Audio and video footage captured via continuous 24/7 security surveillance cameras inside our private studio environment.

Section 3: How We Use Your Information

We collect and use personal information strictly for reasonable business purposes, including:

1. Profile & Account Management: Setting up and managing client profiles, public rental profiles, student records, and member accounts inside ProAgenda.
2. Payment Processing: Processing point-of-sale public rental fees, package purchases, lesson payments, or recurring monthly membership installments via Stripe.
3. Scheduling & Keycode Control: Scheduling simulator reservations, academy coaching sessions, and controlling private facility keycode access.
4. Swing Mechanics & Reporting: Analyzing golf swing mechanics and delivering instructional performance reports to students.
5. Facility Safety & Integrity Enforcement: Maintaining facility safety, enforcing booking rules, verifying 24-member club integrity, and protecting hardware against unauthorized access or property damage.
6. Client Communications: Communicating facility updates, booking confirmations, or schedule changes.

Section 4: Third-Party Service Providers & Data Storage

We do not sell, rent, or trade personal information to third parties. To operate our digital booking and payment systems, we transfer data to trusted third-party service providers who employ industry-standard encryption and security controls:

1. ProAgenda: Acts as our primary scheduling, database, and client management software for all public renters, students, and members.
2. Stripe, Inc.: Acts as our merchant payment processor for all single-charge public purchases, lesson packages, and recurring subscription billing. Stripe complies with global PCI-DSS Level 1 security standards.
3. Instructional & Security Infrastructure: Performance tracking systems (ProTee VX) and facility surveillance setups store operational and security logs strictly for academy safety and instructional delivery.

Section 5: Consent & Consent Revocation

1. Operational Consent: By registering for a membership, booking a public rental session or lesson via ProAgenda, executing our Master Agreement, or submitting payment information via Stripe, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.
2. Consent Withdrawal Limits: You may withdraw your consent for specific non-essential uses (such as promotional social media highlights) at any time by providing written notice to admin@drivegolfacademy.com. However, withdrawing consent for essential operational data (such as billing details or identity records) will result in the termination of facility booking access.

Section 6: Safeguarding & Data Retention

1. Data Security Safeguards: We maintain administrative, technical, and physical security measures to protect personal data against unauthorized access, loss, theft, modification, or disclosure.
2. Retention Period & Destruction: Personal information is retained only as long as necessary to fulfill operational purposes or satisfy legal, accounting, and tax requirements. Once no longer required, data is securely destroyed or anonymized.

Section 7: Your Rights & Contact Information

1. BC PIPA Data Rights: Under BC PIPA, you have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or inquire about data usage.
2. Privacy Officer Contact Information: To submit a data access or correction request, please contact our Privacy Officer:

   DRIVE Golf Academy Privacy Office

   Attn: Curtis Nelson

   Location: Tsawwassen, BC

   Email: admin@drivegolfacademy.com